Complaints Procedure

Aspire Green are committed to delivering you the best possible service, fulfilling your needs through tailored solutions founded in best practice. We always aim to fulfill – and hopefully exceed – your expectations. However, there may be occasions when you feel you have cause for complaint. When this happens please contact us and we will ensure that we fully investigate your complaint and do everything we can to put things right for you. We will keep you up to date as matters progress and you are free to contact us at any time if you have any questions.

If you are unhappy with any aspect of our service you can choose how you tell us about it. Whichever way you contact us we will start investigating straight away.

How and where to complain

You can let us know about your complaint and how you’ve been impacted by using any of the contact details below:

• Telephone: Our customer care team are available by telephone on 0800 2461158, from 9am to 5pm, Monday to Friday and they will direct your concerns on to the complaint handling team
• Email: admin@aspiregreen.co.uk
• Write: Customer Care, International House, 61 Mosley Street, Manchester, M2 3HZ

What we will do next

Complaints will be acknowledged within 5 business days of receipt of the complaint. We will then aim to resolve your complaint as soon as we can and we will keep you updated on progress. If a full response cannot be given straightaway then a response will be given within 10 working days, although complex issues may take longer.  Where we are not able to respond to the issue within 10 working days we will keep the customer informed of the progress.